How a network Ping test might be pinging you off course
So, you get the routine daily call from your clients, the network is slow! Here we go again. Amongst all of the things you check, you “ping” the network and the ping says it’s okay. Service ticket closed right? Wrong!
As you can see, a network ping can be misleading. Your ISP or telco tells you the network is fine, yet your clients and users are still complaining. The blame game begins. Where is the problem, is it the network provider at fault, the users, who knows? The never ending service ticket has just begun.
So what’s the answer? The image above not only checks for availability, it reports on key metrics such as delay, jitter and packet loss. The real value comes from overlaying the network traffic on this data. So as you can see, some heavy Google use is causing an increase in packet loss, delay and jitter, with a drop in the network quality score. The traditional ping may have taken you off course and down the blame game road.
Armed with this data, you can simply identify where the Google traffic was coming from in real time or historical (user, host, operating system) and shape the traffic. What’s more you can easily show your client or end user what was causing the issue and how you’ve fixed it. Now the service ticket is closed!