Network manager nails bandwidth thief in real time!
Last week a network manager got the call he gets from many of his clients saying the network is slow and O365 is not working. He hated these calls because he’d have to spend a huge amount of time trying to figure out why, and there was endless finger pointing. Was it the network, the users, the end points….he really had no way of knowing definitively. It was a never ending service ticket and no one was happy with the outcome, and what’s more the complaints about the slow network and poor app performance were consistent, but he was never able to nail the issue down.
So what’s changed? When he got the usual “network is slow call” he immediately went to live and saw the screen below. He was able to immediately see what was consuming the link….heavy recreational app use. He could also see that his O365 user was getting crowded out. He was shocked to see the bandwidth burst of apps in real time and how any app can consume all of the available bandwidth and cause poor network performance (check out Apple Music and Instagram for example).
Sinefa also provides further drill down and he was able to identify the apps by user, host and even device! In this instance he identified the bandwidth thieves in real time, solved why O365 wasn’t working, and shaped the traffic so O365 got priority over non critical apps.